Solutions Psychiatry · Austin

Austin psychiatry office

Our Austin office is at 5900 Balcones Drive, Suite 100, in Northwest Hills. It is the practice's Texas home: care is delivered by secure video across the state, from El Paso to Texarkana, and this office anchors the practice for patients in the Austin area. Texas is also the state where this practice's Medicare work runs deepest.

One practice, two ways in: therapy and medication care at psych.us is the full practice, and medication management only at PsychMed Care is the dedicated prescribing door. Locations, insurance, fees and booking for both live on this site.

The office

5900 Balcones Drive STE 100, Austin, TX 78731

Like the rest of the practice, Austin is telehealth-first. Appointments take place by secure video with the same clinician every time, and the Balcones Drive office is the local base rather than a walk-in clinic. Visits are scheduled in advance through IntakeQ; there are no drop-in hours.

The model fits Texas geography. A patient in Round Rock and a patient in rural West Texas get the same 60-minute intake and the same 30-minute follow-ups, without either of them driving to an appointment. When federal or DEA rules require an in-person visit, for example the annual visit tied to a controlled-substance prescription, it is arranged in the state where you are, and we plan it with you ahead of time. One phone number, (800) 303-3221, reaches the practice for everything else.

Reach this office

Phone: (800) 303-3221
Fax: (541) 508-4525
Email: [email protected]

Practice hours

Monday, Tuesday, Thursday, Friday: 7:00 to 19:00 CT
Saturday: 7:00 to 13:00 CT
Wednesday and Sunday: closed

Patients

Who this office serves

Patients come to the Austin office from Northwest Hills and the neighborhoods around Balcones Drive, from West Lake Hills, and from Cedar Park and Round Rock up the corridor. Many more are spread across Texas and picked this practice because it is based here, even though their visits happen on a screen.

Texas is one of the five states where the practice accepts Medicare, and Austin is where that matters most day to day. Older Texans who want a psychiatrist who takes Medicare, verifies it before the first visit, and then stays their psychiatrist, are a large part of this office's work.

Coverage

Insurance in Texas

The practice is in network with Aetna, Cigna and Evernorth, UnitedHealthcare and Optum, the Blue Cross Blue Shield family, Oscar, Oxford, Carelon and Providence, and it accepts Medicare in Texas. We verify your plan and confirm your exact copay before your first visit. Most in-network patients pay between $0 and $40 per visit, and Medicare patients get the same up-front verification as everyone else.

Medicare psychiatry in Texas · medication management, online · book a visit · what visits cost

Getting started

Starting care from Austin.

Book the intake

Choose a door (the full practice, or medication management only) and book through IntakeQ. The intake forms take about ten minutes and include space for your insurance card.

Hear your exact cost

We verify your plan and confirm your copay before the visit. Austin patients hear the number up front, the same as everyone in this practice.

Meet your clinician

Your first visit is a 60-minute video appointment with Karel Winner, DNP, PMHNP-BC. Follow-ups run 30 minutes, on a rhythm the two of you set together.

Questions

Asked about this office.

Do appointments happen at the Balcones Drive office?

Appointments happen by secure video. The Balcones Drive office is the practice's Austin home base, not a walk-in clinic, so visits are scheduled in advance through IntakeQ and held by video. When federal or DEA rules require an in-person visit, it is arranged in the state where you are, and we plan it with you ahead of time.

Does this practice accept Medicare in Texas?

Yes. Texas is one of the five states where Solutions Psychiatry accepts Medicare, and we verify your eligibility and any cost before your first visit, so there are no billing surprises afterward.

I live in Texas but far from Austin. Can I still be a patient?

Yes. Telehealth care covers the whole state, and distance changes nothing about your treatment. You receive the same intake, the same follow-up schedule, and the same clinician as a patient who lives in Austin.

What if my medication requires an in-person visit?

For patients prescribed controlled substances, federal and DEA rules can require an in-person visit, typically once a year. When that applies to your treatment, the visit is arranged in the state where you are, and we plan it together well in advance.

Book with the Austin office.

New patient intakes run 60 minutes. Follow-ups run 30. Booking happens on IntakeQ, and every plan is verified before the first visit.